Service Commitment

Overview

When you're buying quality plate or DSAW pipes from JSW Steel (USA), our service commitment and our quality philosophy are simple: in all aspects of our business, we're committed to providing you with products and services of compelling value

If you want to let us know how you feel about our service commitment,
we want to hear from you.
Email corporate@jswsteel.us or call us at 281-383-2525.

What does that mean to you?

  • On-time delivery
  • Products that exceed your expectations
  • Market-competitive Pricing
  • High level of integrity in all business dealings
  • Our commitment to remediating problems
  • JSW USA values your business’ success

Delivery

At the Hub

At the Hub

JSW Steel's Baytown, Texas plant is strategically located at the center of the energy corridor of the United States. Most of the nation's leading oil and gas producers are headquartered in Houston, just a thirty-mile drive from our facilities

Positioned for Fast Delivery

Positioned for Fast Delivery

Our plant is uniquely positioned to ensure fast, dependable access to the US and global pipeline market. Interstate 10 is just minutes away from our modern truck loading facilities; rail service feeds directly into the plant, connecting to the Union Pacific and Southern Pacific networks. An intercoastal barge loading dock is located next to the mill.

Storage & Coating

Storage & Coating

Whatever your specific transportation requirements, JSW Steel's extensive facilities are positioned to provide for them. Our customers can also count on us for short-term storage of large quantities of pipe awaiting shipment to the construction site or coating plants. Most of the premier coating contractors and pipeline service companies are located within minutes of our plant.

Quality

Choosing JSW Steel Texas Works is the best quality decision you will ever make. From the crane operators to the design engineers, our personnel are industry veterans. Their training, dedication and expertise place our company at the forefront of DSAW line pipe manufacturing. JSW plates are closely controlled at every stage of production. Sound metallurgy is the foundation of JSW plates' strength and endurance, and Automatic Gauge Control and X-Ray monitoring ensure consistently repeatable results.

Customer-focused R & D

We never stop looking for ways to improve the quality of our products and the level of service we offer our customers. JSW Steel Texas Works' research engineers are dedicated to continually increasing the quality of our products. We are fully committed to exceeding our customers' expectations: to not only meet, but anticipate, their needs today and tomorrow.

Certifications

ISO 9001:2015 Certified

Critical applications demand uncompromising quality. Our Baytown facility is one of the first DSAW mills in the United States to achieve ISO 9001:2015 Certification. This accreditation and the API Monogram demonstrate that our production processes meet the highest national and international standards. Our proven ability to meet the world's toughest Quality Assurance guidelines means confident purchasing decisions, even for the most demanding line pipe applications.

Environment

Managing our waste and byproducts streams is not only a key part of our role in the community, but is also good business. By staying clean, we keep our costs down and our workplace tidy. The best way to stay clean is to manage and minimize waste streams.

Email corporate@jswsteel.us to find out how we're going to reach our goals.

Safety

Working better every day. Working safer every day

We're building and improving on our commitment to plant safety every day. Using a shop floor-driven approach, we're recognizing employees who help us identify safety concerns and improve workplace conditions. By enhancing our in-house training programs, we're constantly looking for ways to improve the quality and depth of our safety program.